Cartridge Shop Reviews

When the package with my cartridges arrived it turned out to be empty. I made cartridge shop aware immediately and within a day my new cartridges had been sent out. Sheree who dealt with me was excellent.

I sent an email requesting clarification about possible problems using compatible toner cartridges in a new Brother printer and received a detailed and very helpful reply within 3 hours from Sheree in the customer service department. A most impressive response. Thank you

I ordered a cartridge on 30th June.I waited the max time quoted but it didn`t arrive by 10th July.I emailed Cartridge world explaining the problem.Their carrier said had been left at my premises but I couldn`t find it I went next door to check it had been delivered to the wrong address.It was not their either.Your service representative Simon Heath arranged to send a replacement by Royal Mail which arrived the following day.Success at last.

Very good customer service. Rachel was gracious, polite, efficient and very helpful. I also detected and
was even more impressed by the way customer
service workers at Cartridge Shop display great
teamwork ,team cohesiveness ,support of the company
and one another to make Cartridge Shop Customer
Service a service to be proud of.

Ordered colour and black replacement cartridges, thought id try non genuine as they 100% guaranteed they work. Turns out they dont, put the old used ones back in and they work so obviously they arent 100% guaranteed to work. Called customer service, sent some nonsense about bathing them in water, honestly what a joke. Said they'd refund, then when i check the bank, they havent refunded the full amount, presumably expecting the customer to pay for the postage of these totally useless cartridges. Yet another disappointing online experience much to be expected these days. Won't be using again.

Was looked after very well by Sarah today. Thank you Sarah for understanding my problem and dealing with it so well.

Excellent fast service, Simon answered my email really quickly and dealt with my query straight away. Thank You

Faulty cartridge reported via e-mail. Simon Heath replied the same day, apologising and agreeing to send a replacement immediately. Brilliant service

I had a problem with an ink cartridge from the Cartridge Shop. It was not clear at first whether the cartridge or the printer was at fault. Sheree discussed the problem carefully and referred me to HP, who were equally deliberate. They eventually sent a new cartridge, which solved the problem, so I was happy. Luckily, I had access to another printer.

I contacted customer service after having a problem with an ink cartridge. Simon Heath quickly responded with an apology and advised that their full satisfaction guarantee provided for a replacement cartridge or a full refund.

I elected for a replacement cartridge as there was no quibble and the company obviously had great confidence in its products. I was also very impressed by the quick and efficient manner in which my problem was resolved.

Had a problem with an ink cartridge which was efficiently and professionally dealt with.

Fully resolved in short order by a polite and helpful customer service representative: Simon Heath.

Would buy from this company again.

Faulty cartridge received, but replacement received within 24 hours of reporting the problem. Thanks to Simon Heath who coordinated.

Very good customer service, quick deliveries, and Simon Heath was very helpful, responding quickly to my emails concerning two cartridges I bought with them.

Great service, no nonsense inks at a good price. I was interested to know if they recycled their products so enquired, and Rachel came straight back to me with the relevant info and sending me a bag in which I can return them. It’s good to know they have a responsible environmental outlook.

Great response from company and especially Simon Heath in Customer Services, who handled my issue quickly and totally to my satisfaction.
Well done Cartridge Shop!